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Privacy policy

1. Introduction

CANNUMO LIMITED ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://cannumo.co.uk/ (the "Site") and purchase our products. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Our company details are: CANNUMO LIMITED Company Number: 16219662 Registered Address: UNIT 55 ATCHAM BUSINESS PARK, ATCHAM, SHREWSBURY, UNITED KINGDOM SY4 4UG

2. Information We Collect

We may collect personal information from you in a variety of ways, including, but not limited to, when you visit our site, register on the site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site.

The personal information we may collect includes:

Personal Identification Information: Name, email address, mailing address, phone number.
Payment Information: Payment card details (processed securely by our third-party payment processors). We do not store full payment card details on our servers.
Order Information: Details of products you have purchased from us.
Account Information: If you create an account, your username, password, and other registration information.
Communication Information: Records of any correspondence if you contact us.
Technical Data: IP address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this Site.

Usage Data: Information about how you use our Site, products, and services.

3. How We Use Your Information

We use the information we collect for various purposes, including:

To process and fulfill your orders, including managing payments, fees, and charges.
To manage your account with us.
To provide customer service and support.
To send you information about your order, our products, services, and promotional offers (if you have opted in).
To improve our Site, products, and services.
To personalize your experience on our Site.
To comply with legal obligations and prevent fraudulent activities.
To send periodic emails regarding your order or other products and services.

4. Lawful Basis for Processing

We will only process your personal data where we have a lawful basis to do so. The lawful bases include:

Consent: Where you have given us clear consent to process your personal data for a specific purpose.
Contract: Where processing is necessary for a contract we have with you (e.g., to fulfill your order).
Legal Obligation: Where processing is necessary for us to comply with the law.
Legitimate Interests: Where processing is necessary for our legitimate interests or the legitimate interests of a third party, provided your rights and interests do not override those interests.

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal identification information to others. We may share your information with third parties who perform services for us or on our behalf, including payment processing, order fulfillment, data analysis, email delivery, hosting services, and customer service. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.

We may also disclose your information:

If required by law or in response to valid requests by public authorities.
To protect our rights, property, or safety, or that of our customers or others.
In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

6. International Data Transfers

Some of our external third-party service providers may be based outside the UK or European Economic Area (EEA), so their processing of your personal data will involve a transfer of data outside the UK/EEA. Whenever we transfer your personal data out of the UK/EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the UK authorities.
Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK (such as Standard Contractual Clauses). Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK/EEA.

7. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your data transmitted to our Site.

8. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

9. Your Data Protection Rights

Under UK data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances (e.g., for direct marketing).
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at hello@cannumo.co.uk or our registered address if you wish to make a request.

You also have the right to lodge a complaint at any time with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

10. Cookies and Tracking Technologies

Our Site may use "cookies" and similar tracking technologies (like web beacons and pixels) to enhance user experience, operate our site, and analyse traffic.

Essential Cookies: Some cookies are essential for you to be able to experience the full functionality of our site. They allow us to maintain user sessions and prevent any security threats. They do not collect or store any personal information.
Non-Essential Cookies: These include analytical cookies (to understand how visitors interact with the website), advertising cookies (to provide visitors with relevant ads and marketing campaigns), and preference cookies (to store your settings and Browse preferences like language). You will be asked for your consent before we place non-essential cookies on your device. You can manage your cookie preferences at any time through our cookie consent tool (usually a banner or pop-up) or your browser settings. For more detailed information on the cookies we use, their purpose, and how to manage them, please see our Cookie Policy. If you choose to refuse or disable cookies, note that some parts of the Site may not function properly.

11. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. You are advised to review this privacy policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: By email: hello@cannumo.co.uk By post: CANNUMO LIMITED, UNIT 55 ATCHAM BUSINESS PARK, ATCHAM, SHREWSBURY, UNITED KINGDOM SY4 4UG

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Privacy policy